No Wait | My Site 1

No Wait APP

Project duration: 09.2022-12.2022

Instructor: Paula Seo

Brief

A solution for restaurant waiting problems. I design an app to support users who can remotely join a waitlist and check the real-time waiting status. They can quickly select the restaurant that meets the user’s taste and has a short wait time by filtering.

APP Promote Video

Problem Satement

The users spend too much time looking for restaurants that offer the waitlist feature.

The users didn’t get accurate time about the number of customers dining at the restaurant even though they join the waitlist

The users didn’t know which restaurant doesn’t need to wait

User research-Secondary research

Statista.com

A January 2022 survey analyzed the maximum waiting times people were willing to wait for a table at a restaurant in the United States. While 38 percent of respondents said they would wait 15 to 30 minutes, just 3 percent agreed they would stay more than two hours.

Competitive Analysis

User research-Primary research

Questionnaire: 30 Samples

26 Questions

Interview

Target Market

Persona

User Journey Map-Christina

How Might We Exploration

HMW help users to save more time going to a restaurant in a waiting line?

HMW help users to save more time and clearly remind them to wait for status when they are in the waiting line?

High-fidelity Prototype

View the Prototype

Usability Study

In my usability test, I interviewed a total of five people and conducted a usability study through "Task", "Click Path", "Observation", "Quotes", and "Task Completion". I find what aspects of the mockups needed refining based on their feedback.