No Wait
Tired of wasting time waiting to eat? Unlike other waitlist apps, No Wait is a mobile app that helps users remotely join restaurant waitlists, view live wait times, and easily find places that match their taste, turning frustration into convenience so they can dine without hesitation and guesswork.
Type
Product Design,
App design,
UI/UX Design，
User research
User Test
Specification
Figma,
After Effects
Year
09-12.2022
User Research-primary
Questionnaire：30 samples 26 questions
（Part of the questionnaire）
"Would it stop your anxiety if restaurants offered real-time wait times?"
"Does the waitlist time at another restaurant affect your waiting time for this one?"
"What’s your opinion on this app for making reservations or solving waiting problems?"
"Do you often use a reservation or wait list?"
User Research-secdonary
(statista.com)
A January 2022 survey analyzed the maximum waiting times people were willing to wait for a table at a restaurant in the United States. While 38 percent of respondents said they would wait 15 to 30 minutes, just 3 percent agreed they would stay more than two hours.
Interview
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Competitive Analysis
Target Market
-
Age（18-50）and would like to walk into a restaurant, and don’t mind waiting in line.
-
Get used to booking restaurants online with the app.
-
Want to save time and avoid waiting for a long time. It's better to eat immediately upon arrival at the restaurant.
Persona
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User Journy Map
HMW help users save more time waiting in a restaurant line?
Make the app highlight restaurants that don’t require waiting.
1
Enable users to filter restaurants with a short wait line.
2
Show a more comprehensive wait list information
3
HMW help users save more time and remind them to wait for a status update when they are in the waiting line?
Add a reminder icon that shows all of the users’ waiting for status
1
Provide menu for users when they join the waitlist
2
High-fidelity prototype
Usability study
In my usability test, I interviewed a total of five people and conducted a usability study using the "Task", "Click Path", "Observation", "Quotes", and "Task Completion" methods. I identified aspects of the mockups that needed refinement based on their feedback.
UI Improvements
User Journey Map after User Test
Sign in/up
Check the waiting status
Choose the filter
Join the waiting list
User Experience Flow
UI function details display
#Home Page
#Filter
#Join the waitinglist
Design System
Takeaways
Designing for real-time clarity helped users feel in control, not just informed.
By solving a small frustration, No Wait uncovered a broader need for smarter, time-saving dining decisions.
